Terms and conditions

1. Ownership of the domain

In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we inform you that PORTENTUM is a brand of Detectalia Europe, S.L.U., a company incorporated in Spain with CIF B54096318, registered office at Calle Andalucía 6, Polígono Industrial El Pastoret, 03640 Monóvar (Alicante), and entered in the Alicante Companies Register, Volume 3032, Folio 204, Sheet A-97946, 2nd entry (hereinafter, PORTENTUM), owner of the domain www.portentum.com. For any enquiry you can write to info@portentum.com or use the form at www.portentum.com/en/contacto.

2. Purpose and scope

These general terms and conditions govern the use of the www.portentum.com online shop and the purchases made on it by both consumers and professional customers. Placing an order implies accepting them in full. PORTENTUM may amend them at any time by publishing the new version on this page; each order is subject to the terms in force on the date it is placed.

Any particular conditions agreed in writing with a professional customer (prices, payment methods or terms) prevail over these general terms and conditions wherever they conflict.

3. Information provided on the website

PORTENTUM may change its commercial offer (products, prices, promotions and service conditions) at any time. We make every effort to ensure that the information on the website is accurate and free of errors. If a price or a feature were displayed in error and you had made a purchase on that basis, we will inform you and you may cancel the purchase at no cost. Contractual information is provided in Spanish, the language in which the contract is concluded.

4. Intellectual and industrial property

The contents of the website — texts, photographs, designs, logos, trademarks and software — belong to PORTENTUM or to third parties who have authorised their use, and are protected by intellectual and industrial property law. They may not be reproduced, distributed or publicly communicated without express authorisation, nor linked to for commercial purposes from third-party websites without prior consent.

5. Liability

The products on the website comply with Spanish law. If an order is delivered outside Spain, it is the customer's responsibility to check that the product may be imported and used in the destination country. PORTENTUM is not liable for damage arising from interruptions, viruses, breakdowns or disconnections beyond its control that prevent or delay browsing or purchasing, nor for any use of the website contrary to the law or to these terms and conditions.

6. Obligations of customers and users

The user undertakes to use the website in accordance with the law, in good faith and with these terms and conditions and, in particular, to:

• Provide accurate details when ordering or applying for a professional account, and keep them up to date.
• Not introduce or distribute unlawful content, programs or code that could damage the website, its systems or those of third parties.
• Keep their customer area password safe and not use the identity or credentials of third parties.
• Not use the website or its contents to send advertising or to collect third parties' personal data.
• Provide an address at which the order can be delivered during normal delivery hours. PORTENTUM is not liable for delays or failed deliveries attributable to the customer.

Minors may not make purchases on the website without the consent of their parents or guardians.

7. Professional customers

Companies, sole traders and shops may apply for a professional account at www.portentum.com/en/profesionales. PORTENTUM reviews each application and may accept or decline it. Once validated, the customer logs in with their user account to see the prices on their price list, which are displayed on the website and applied to the orders placed with their account. Purchases by professionals are not subject to the right of withdrawal provided for consumers.

8. Privacy and cookies

The personal data you provide are processed in accordance with our Privacy policy, and the use of cookies on the website is explained in the Cookie policy. The website uses an encrypted connection (https) to protect the data transmitted.

9. Prices and delivery charges

Prices for consumers include VAT. Delivery is free on orders of €150 or more (VAT included). Below that amount, delivery costs €11.95 to mainland Spain and the Balearic Islands (non-express service, up to 2 kg) and €20 to the Canary Islands, Ceuta and Melilla and to any other European country, including the United Kingdom; free delivery applies to Spain only. Orders sent to the Canary Islands, Ceuta and Melilla and to countries outside the European Union (United Kingdom, Switzerland, Norway, etc.) are issued without Spanish VAT and do not include import duties and taxes, which are paid by the recipient on delivery. If the order is not delivered for reasons beyond PORTENTUM's control, or is cancelled once dispatched, the customer will bear the cost of transport.

10. Placing an order

No registration is needed to buy: simply add the products to your basket, complete the delivery and billing details and confirm the order. Confirming it implies accepting these general terms and conditions. Unless proven otherwise, the data recorded by PORTENTUM constitute proof of the transactions carried out with its customers, and the electronic order document is archived and remains accessible to the customer.

Within a maximum of 24 hours of your purchase we will send you the order confirmation by email. If any detail is incorrect, you may request that it be amended or the order cancelled before it is dispatched.

11. Product availability

Products are offered while they are visible on the website and subject to availability; the stock shown is updated in real time. If an item were to become unavailable after your order, we will notify you immediately to offer you a new delivery date or to cancel that part of the order and refund its amount.

12. Delivery methods and times

Orders confirmed before 13:00 on working days leave our warehouse the same day. Delivery times are counted from Monday to Friday; no dispatches or deliveries are made on Saturdays, Sundays or public holidays. The delivery times shown on the website are approximate, and PORTENTUM is not liable for delays of less than 72 hours with respect to the expected date.

Products are sent to the address given in the order; if it is incorrect, the cost of a new shipment will be borne by the customer. Exceptionally, PORTENTUM may split the order and send the outstanding items later at no additional cost. If you notice any problem on receiving the order (damaged packaging, missing or damaged products), note it on the carrier's delivery note so that their insurance can cover it.

13. Payment

You can pay for your order in the following ways:

• Credit or debit card (Visa, Mastercard and American Express), through a secure payment gateway. PORTENTUM neither sees nor stores your card details.
• Bank transfer: the account details are shown when you confirm the order. Quote the order number as the payment reference. You have 7 working days to make the transfer; the order is prepared when we receive the funds, and the delivery time starts from that moment.

Professional customers may have specific payment terms agreed with PORTENTUM.

14. Right of withdrawal

If you buy as a consumer, you have 14 calendar days from receipt of the order to return it without giving any reason. Notify us in writing at info@portentum.com or via the contact form, quoting the order number, and send the product at your own expense to PORTENTUM, Calle Andalucía 6, Polígono Industrial El Pastoret, 03640 Monóvar (Alicante), together with a copy of the invoice. The cost of the return is borne by the customer, unless the product is faulty or does not match what was ordered.

The product must be returned complete, with its original packaging and accessories. If it shows damage from handling beyond what is necessary to establish its nature and functioning, we may deduct the corresponding depreciation from the refund. We will refund the amount, including the initial standard delivery charge, by the same payment method within a maximum of 14 days of receiving the product.

For hygiene reasons, sealed personal care or intimate-use products that have been unsealed after delivery cannot be returned.

If the product arrives with a functional defect, notify us within 24 hours of delivery and we will arrange the return at no cost to you.

15. Product warranty

Products sold to consumers carry the legal guarantee of conformity of three years from delivery, in accordance with the consolidated text of the Spanish General Law for the Protection of Consumers and Users. The warranty does not cover damage caused by knocks, misuse or use contrary to the instructions, improper handling or normal wear and tear.

• To make a claim under the warranty, contact us quoting the order number and describing the problem; we will tell you how to send the product to our premises.
• If the fault is covered, the product will be repaired or replaced, or the price reduced or refunded, on the terms established by law.
• If, after inspecting the product, the fault is not covered by the warranty, the delivery costs will be borne by the customer.

16. Applicable law and jurisdiction

Purchases made on www.portentum.com are governed by Spanish law. To settle any dispute, the parties submit to the courts of Novelda (Alicante), unless the customer is a consumer, in which case the courts of the customer's place of residence shall have jurisdiction. Consumers may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.